Amenities & Accessibility

Accessible Parking

Parking for guests with disabilities is available with a valid disability parking permit.

Wheelchair & Stroller Accessibility

Wheelchair accessible venues include Blue Heron Overlook, Village Plaza, Ticket Atrium, Village Gift Shop, Back Porch Dining, Restrooms, Castle Café, and the Castle Front Porch.

Due to natural formations, narrow passages and small groupings of steps, the cavern is not wheelchair or stroller accessible.

Historic Lookout Mountain Tower viewing decks built prior to modern accessibility standards are accessed only by stairs and are not wheelchair or stroller accessible. Blue Heron Overlook is wheelchair accessible.

Accessibility

Cave Walk guests should have the ability to stand for 1.5 hours and keep pace with their tour group.

Due to natural formations, narrow passages and small groupings of steps, the cavern is not wheelchair or stroller accessible.

The Gentle Walking Tour moves along the cavern trail at a slower pace set by the group with several opportunities to rest on benches along the cavern trail while your guide shares in-depth information.

Zip line and climbing wall participants need functional use of hands and feet, the mobility and strength to climb stairs and stand unassisted, and cognitive ability to understand instructions, rules and safety regulations associated with the activity.

Sensory Information

As you might imagine, our park offers sensory stimulation including crowds, darkness, low and varied levels of lighting in the cavern, noises, colored and changing lighting, narrow cavern passages, music with volume changes during the waterfall light show, group tours, enclosed areas and close proximity with other guests in confined areas. 

Ruby Falls offers a Low Sensory Cave Walk for guests requiring a low-sensory experience. The tour is available by request with a minimum of two weeks advance notice. Low Sensory Cave Walk options include a smaller group size, reduced or eliminated audio presentations, and time at the waterfall without color-changing lights and music. To book this tour or request more information, please contact info1@rubyfalls.com.

Visual Considerations

We recommend guests with light sensitivities including photosensitivities and seizure disorder, consult with your physician before visiting. Specialty lighting and other visual effects are used in the cave and during the waterfall light show. Guests will experience darkness, low and varied levels of lighting throughout the cave.

Please contact Guest Services in advance of your visit at (423)821-2544 or info1@rubyfalls.com to discuss services and options. We’re happy to help you plan for your visit.

Allergy Statement

Allergy Statement: Please note, environmental and food allergen exposure at Ruby Falls is similar to any city environment. As a natural attraction, Ruby Falls is unable to identify with absolute certainty, remove all potential triggers or limit allergens that may be brought by other guests. Tree nuts and peanuts are roasted on property. Cafe menu items may contain or come into contact with WHEAT, EGGS, PEANUTS, TREE NUTS, SOY, and MILK, as food is not prepared in a separate allergen-free kitchen. Please contact us if you need additional information and assistance.